Insert the Photoshop CD-ROM, double-click the installer file in the Photoshop folder on the CD-ROM, and then follow the on-screen instructions to complete the installation. Drag the Users//Library/Preferences/Adobe Photoshop CS2 Settings folder to the Trash.Ĥ. Delete all Adobe Photoshop CS2 folder(s) in the Applications folder.ģ. Move any personal files from the Adobe Photoshop folder(s) on the hard disk to another location.Ģ. Important: Remove any beta copies of Photoshop you may have installed.ġ. Empty the trash, remove the copy of Photoshop and reinstall it. If the Photoshop serial number does not display on the bottom of the Photoshop splash screen when you open Photoshop, then you may have another version of Photoshop on the computer. Solution 2: Remove and then reinstall Photoshop. Go to the Installer menu, and choose Quit Installer and close the installer window. Type in your Username, Organization, and Serial Number when you are asked to Personalize Your Software, and click Next.ģ. Run the Photoshop Installer from the CD, and proceed through the installation screens.Ģ. Solution 1: Run the installer, input the user information, and then quit the installer.ġ. The application cannot continue and must now exit.” when you start the application.ĭo one or more of the following solutions: You can follow any responses to this story through the RSS 2.0 feed.īoth comments and pings are currently closed.Issue: Adobe Photoshop CS2 returns the error: “Your Adobe Photoshop user name, organization or serial number is missing or invalid. On Thursday, July 7th, 2005 at 12:48 pm and is filed under Photoshop "Issues".
Reinstalling Photoshop replaces the deleted serialization data in the Windows registry.ģ31405 Manually remove Adobe Photoshop CS2 (Windows) The protect key feature prevents the Registry Fixer from deleting the key when it cleans the registry. Photoshop won’t start if VCOM Fix-It Utilities 5 or VCOM SystemSuite 5 removes the Photoshop serialization key when it cleans the Windows registry. If disabling these utilities doesn’t resolve the problem, remove the utilities from the system. Solution 3: Disable utilities that clean the Windows registry.ĭisable any utilities that clean the Windows registry, including applications that contain such utilities.
Make sure to enter data in every box on the Customer Information screen, specifically the user name, organization, and serial number boxes.
Remove Photoshop by using the Add/Remove utility in Windows.Ģ. If this solution doesn’t solve the problem, disable the VCOM software, and contact VCOM (Solution 2: Remove, and then reinstall Photoshop, filling all customer information boxes.ġ. Run Registry Fixer, and look for the following key among the green entries: HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Windows/Current Version/Uninstall/. If you use VCOM Fix-It Utilities 5 or VCOM SystemSuite 5, specify the Photoshop serialization key as a protected registry key in the Registry Fixer utility. Solution 1: Use the protect key feature in VCOM Fix-It Utilities 5 or VCOM SystemSuite 5. Photoshop previously started without error.ĭo one or more of the following solutions: The application cannot continue and must now exit.” When you start Adobe Photoshop, it returns the error, “Your Adobe Photoshop user name, organization, or serial number is missing or invalid. Error: “…serial number is missing or invalid…” occurs when you start Photoshop (CS2 on Windows)
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